CUSTOMER SERVICE / FAQ
What payment options do you offer?
You can pay easily by thru Shopify Payments that offers an wide options of payments. You can pay with Visa, Mastercard, Amex, Maestro and also with Klarna and also with Apple Pay or Google Pay. And more.
Do I need to register an account to shop with you?
No, but it is always good to register so you have an overview and history on all your orders.
Who do you send your orders with?
We ship all orders with Postnord or DHL.
What is the delivery time, and where do you send?
Sweden, Normally you will receive your order after 2-6 days within Sweden. However, it may perhaps take a little longer at feasts, red days and weekends. We deliver to all of Sweden!
Europe, we are also sending to certain countries in Europe. (See if your country is listed for check-out). It can take up to 14 days to obtain your order if you are located outside of Sweden.
Rest of the World, Contact us and we make it happen!
I have ordered the wrong size, color or product. How do I do this?
If you would like to change or return a product you bought, please contact us via our CONTACT FORM and we will help you. We are not responsible for shipping on returns, however, we will help you when returning the resize. Note! Do not forget to write which order number it is and what product/goods it is.
I would like to get in touch with you, how do I do that?
Simple, then just click HERE To get to our contact form.
In the case of certain sales, such as Black Friday?
During our special days of sale, you are just as usual, however, you may need to enter a discount code at check-out to obtain the discount. You can find the code on our Instagram or any of our ads. Note! Remember that on sale days the right to return and the right of withdrawal are not valid! If you ordered the wrong size, please contact us directly and we will see if the product remains in your correct size, but nothing we promise and can guarantee. However, if the product is in a different size, you will make a replacement, however, you will have to bear the cost of both the return and the reshipment itself. If you would like to change a garment, please contact us via our contact form, which you will find HERE!
HEAD TO THROAT BARBER SHOP
Head to Throat Barber Shop, lugnet Allé 41, 12065 Stockholm. ORG No: 840313-XXXX